If you notice a difference between your bank balance and the balance Simplifi shows for a connected account, there may be two possible causes: pending transactions or downloading the wrong balance.
Pending transactions or past due reminders in Pending status will impact the balance on connected accounts. This is because Simplifi calculates your balance by counting any pending transactions, both manually entered and downloaded, toward your current bank balance.
Example 1: If your bank reports your current checking account balance as $1000 and you have a pending transaction in Simplifi (with the current or a prior date) for $150, Simplifi will show the account balance as $850.
Example 2: If your bank reports your current checking account balance as $1000 and you have an $80 recurring transaction reminder that shows as Pending in your transaction activity, Simplifi will show the account balance as $920.
You may also notice a difference in balance if there are pending transactions on your bank's end that have not yet been downloaded into Simplifi. While we work hard to ensure we display the most up-to-date information, it can take up to four hours after appearing on your bank's website for pending transactions to download into Simplifi.
How can this be resolved?
If you notice pending transactions in Simplifi that have already cleared your bank account, try refreshing your accounts in Simplifi. You can do this by hovering over the menu on the left-hand side and selecting Refresh.
If the pending transaction remains, it's possible that Simplifi didn't match the cleared transaction to the pending instance. You can confirm this by checking your Transaction Activity in Simplifi for a duplicate, cleared transaction. If Simplifi did download the cleared transaction as expected, but the pending instance remains, we recommend deleting the pending version of the transaction. Once deleted, your balance should automatically adjust. Please see our Support Article here for steps to delete a transaction in Simplifi.
For past due recurring transactions, if the matching transaction already cleared your account and downloaded into Simplifi, you can link the two transactions. For instructions on how to link recurring transactions, visit our Support Article here!
Wrong Balance Downloading
Since most banks don't include pending transactions in the current balance, counting pending transactions provides you with a better idea of how much money you actually have in your bank account. However, if the balance we're receiving from the bank already includes pending transactions, balance discrepancies can result, as Simplifi will double-count the pending transactions.
How can this be resolved?
Once the pending transactions have cleared, the balance should correct itself. However, you can disable Simplifi from counting pending transactions in the balance so they're not being double-counted. Check out our Support Article here for more information!
Note: For manual accounts (accounts not connected to the bank), Simplifi calculates the balance by using the sum of all of the transactions that have been entered into the account. Therefore, regardless of the status, all transactions in a manual account can impact the balance.
If you need any assistance with a balance discrepancy in Simplifi, our Support Team is just a click away!