There are a few different reasons why a payment fails, such as expired card, insufficient funds, etc. Regardless of the cause, once a payment fails, Simplifi will not make a second attempt.
In the event the billing card on file could not be processed, you'll need to resubscribe by following these steps:
- Sign in to the My Account page at https://www.quicken.com/my-account.
- Select Manage under Subscriptions.
- Under the section marked Simplifi, select Renew Now or Reactivate Subscription.
- Select your preferred plan, Monthly or Annual, to continue.
If you experience any trouble renewing your subscription, please contact one of our Coaches through the navy messenger icon at the bottom of your Simplifi account,