Your Quicken ID and password are what you'll use to sign into Simplifi. This includes signing into the Simplifi Web App, the Simplifi Mobile App, as well as your Online Account at myaccount.quicken.com. In this Support Article, we'll go over some steps that you can follow if you're experiencing difficulties signing into Simplifi.
Note: Please click here for more details on signing up for Simplifi.
Verify you're using the correct password
If you're unable to sign into Simplifi, the first thing you'll want to do is verify that you're using the correct password:
Type your password into a text application, such as Notepad, WordPad, or other text/word applications. Note: This is a way of confirming that you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it and paste it into the appropriate fields in Simplifi.
Troubleshooting Issues with the 6-Digit Verification Code
There may be times that you'll be required to receive a 6-digit Verification Code via text or email to enter during the sign-in process. If you're having issues with the 6-digit Verification Code, please be sure to follow these steps:
Ensure that you do not close the window you're trying to sign in through.
Do not request multiple codes be sent; with each new code, the previous one expires.
When the code is received, it needs to be used immediately or expire.
You can click Email me the code instead or Text me the code instead to change the method of receiving the code.
You can also click Call me with a code instead, selected if the number listed is a landline and cannot receive text messages.
Note: If you're experiencing issues receiving a Verification Code via text, please click here and follow the steps listed.
What if I no longer have access to the email address associated with my Simplifi Account?
If you no longer have access to the email address associated with your Simplifi Account and cannot sign in to your Online Account at myaccount.quicken.com to change it, you'll want to follow the steps outlined here to request an email change.
What if I'm in a loop with being asked to create a Subscription and then told that I already have one?
Suppose you're attempting to sign into Simplifi and are being asked to sign up only to be told that you already have a subscription. In that case, it's likely that your Subscription was unable to renew automatically and has lapsed as a result.
In this instance, you'll want to contact our Support Team directly to have the issue addressed so that you can sign into Simplifi and renew your Subscription accordingly.
What if I'm still unable to sign in?
If you've followed the above steps and are still unable to sign into Simplifi, there are a few other things to check:
If you're using a VPN, try disabling it and then attempting to sign into Simplifi once again.
Check for any security browser plug-ins or extensions blocking Simplifi and disable them accordingly.
Check your Privacy Settings to make sure that they're not too strict and potentially blocking all data on the browser. Note: We suggest setting your Privacy Settings to 'Medium' for testing purposes.
Check for any Proxies that may be blocking Simplifi and temporarily remove them accordingly.
If you're traveling abroad, you may continue to experience an issue with signing into Simplifi until you return to the US.
Suppose you're still unable to sign into Simplifi after checking the aforementioned scenarios. In that case, we suggest not switching between multiple devices/browsers to see if you can sign in other places, and we also recommend not attempting to change your password multiple times. You'll then want to wait 4 hours from your last sign-in attempt (on any device/browser) before trying to sign in again, as the issue should resolve itself after 4 hours of no sign-in attempts.
If you're still unable to sign into Simplifi after waiting 4 hours from your last sign-in attempt, you'll want to contact one of our amazing Coaches for more advanced assistance.
Note: Please click here for more details on contacting Simplifi Support.