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How to Resolve Missing Transactions
How to Resolve Missing Transactions

Common causes of missing transactions and how to correct them

Nicole avatar
Written by Nicole
Updated over a week ago


If you're brand new to Simplifi, it may seem at times that transactions are missing from your register. Usually, these transactions can be easily resolved! For your convenience, here's a list of the most common causes of suspected missing transactions.

Manual Transactions May Be in the Wrong Account

We're all human and therefore make very human mistakes from time to time! One of the most common oversights we see with Missing Transactions is incorrect account selection. You can follow these steps to ensure you've assigned the correct Account to a Transaction:

Instructions for Web:

  1. Hover over the left side panel and select Transactions.

  2. Select Net Worth.

  3. Search the listed transactions for the Missing Transaction.

  4. If you locate the Transaction, correct the Account field and save the changes. If you do not locate the transaction, continue to the steps below.

Instructions for Mobile:

  1. Click the Menu icon (the three lines in the upper left corner).

  2. Select All Transactions.

  3. Search the listed transactions for the Missing Transaction.

  4. If you locate the Transaction, click on it, correct the Account field, and then click Save in the upper right corner. If you do not locate the transaction, continue to the steps below.

Check the Sort Order

It's possible that your Transaction Activity sort order was changed on accident, or that your sort order was not restored to its default order. For example, if you temporarily sorted the register by Category, the transactions will not be in order by date but rather grouped by Category.

Instructions for Web:

  1. From the Transaction Activity screen, click the column header Date.

  2. To display your most recent transactions at the top of your Transaction Activity, ensure the Date column header shows a downward arrow next to it.

Note: To display your oldest transactions at the top of your Transaction Activity, click the Date column header again so the arrow next to it points upwards.

Instructions for Mobile:

  1. From the Transaction Activity screen, click the Filter icon in the upper right.

  2. Click Reset to restore the default sort order. Note: Clicking Reset will also clear any filter selections, so if you'd like to just restore the default sort order, you can select to sort by Pending to Cleared instead.

Clear Prior Searches

Simplifi's search function makes finding transactions quick and easy; however, failing to clear the last search can lead you to believe transactions have gone missing. Be sure your search history is cleared by clicking the gray circle with an X:

Clear Filter Selections

Using Simplifi's filters in your account registers will allow you to view just the items that you want to see, however, it's easy to forget to clear the filters. If you believe that you're missing transactions, it's important to check that your filter selections are cleared by clicking the gray circle with an X on the Web App:

Or by selecting the Filter icon and then clicking Reset on the Mobile App:

Missing Transactions Over 90 Days Old

If this is your first time downloading transactions for an account, it's important to know that banks place limitations on the amount of data you can download into Simplifi. Most banks allow you to download 90 days worth of data per account; if your missing transactions are more than 3 months old, they will not automatically download into Simplifi.

Transactions Still Pending with the Bank

You may see transactions on your bank's website that have not yet been downloaded into Simplifi, and these are most likely pending transactions. While you can often see pending transactions in your Simplifi Transaction Activity, it can take a while for pending bank activity to appear. This is a common occurrence over the weekend. If you're missing a recent transaction, we suggest allowing a day for the pending transaction to download.

Please note: While Simplifi is designed to download pending transactions, there are some financial institutions that do not allow us to do so. For example, Wells Fargo and Capital One accounts do not download pending transactions. For these particular financial institutions, transactions won't download until they've cleared the bank, which can take a few days.

Transactions Incorrectly Matched

One of Simplifi's key functions is the ability to recognize and match downloaded transactions to manually entered transactions or Recurring Transactions. It's possible a transaction was matched to a transaction in error, resulting in a "lost" or missing transaction. If you believe this to be the case, just manually enter the missing transaction to correct your Transaction Activity.

Recently Deleted Transactions

Once a transaction has been downloaded from your bank, it will not be downloaded again. This means that if you download a transaction and later delete it in error, running another update will not replace the deleted transaction. If this occurs, manually enter a new transaction with identical information to ensure your records are correct and complete.

Note: If you continue having trouble with Missing Transactions, please contact Simplifi Support.

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