If you're brand new to Simplifi, it may seem at times that transactions are missing from your register. Usually, these transactions can be easily resolved! For your convenience, here's a list of the most common causes of suspected missing transactions.

We're all human and therefore make very human mistakes from time to time! One of the most common oversights we see with Missing Transactions is incorrect account selection. You can follow these steps to ensure you've assigned the correct Account to a Transaction:

It's possible that your Transaction Activity sort order was changed on accident, or that your sort order was not restored to its default order. For example, if you temporarily sorted the register by Category, the transactions will not be in order by date but rather grouped by Category.

Note: To display your oldest transactions at the top of your Transaction Activity, click the Date column header again so the arrow next to it points upwards.

Simplifi's search function makes finding transactions quick and easy; however, failing to clear the last search can lead you to believe transactions have gone missing. Be sure your search history is cleared by clicking the gray circle with an X:

Using Simplifi's filters in your account registers will allow you to view just the items that you want to see, however, it's easy to forget to clear the filters. If you believe that you're missing transactions, it's important to check that your filter selections are cleared by clicking the gray circle with an X on the Web App:

Or by selecting the Filter icon and then clicking Reset on the Mobile App:

If this is your first time downloading transactions for an account, it's important to know that banks place limitations on the amount of data you can download into Simplifi. Most banks allow you to download 90 days worth of data per account; if your missing transactions are more than 3 months old, they will not automatically download into Simplifi.

You may see transactions on your bank's website that have not yet been downloaded into Simplifi, and these are most likely pending transactions. While you can often see pending transactions in your Simplifi Transaction Activity, it can take a while for pending bank activity to appear. This is a common occurrence over the weekend. If you're missing a recent transaction, we suggest allowing a day for the pending transaction to download.

Please note: While Simplifi is designed to download pending transactions, there are some financial institutions that do not allow us to do so. For example, Wells Fargo and Capital One accounts do not download pending transactions. For these particular financial institutions, transactions won't download until they've cleared the bank, which can take a few days.

One of Simplifi's key functions is the ability to recognize and match downloaded transactions to manually entered transactions or Recurring Transactions. It's possible a transaction was matched to a transaction in error, resulting in a "lost" or missing transaction. If you believe this to be the case, just manually enter the missing transaction to correct your Transaction Activity.

Once a transaction has been downloaded from your bank, it will not be downloaded again. This means that if you download a transaction and later delete it in error, running another update will not replace the deleted transaction. If this occurs, manually enter a new transaction with identical information to ensure your records are correct and complete.

Note: If you continue having trouble with Missing Transactions, please contact Simplifi Support.